SHIPPING
Orders are processed and shipped within 1–2 business days, excluding Sundays and public holidays.
Delivery timelines typically range between 3–7 business days, depending on the delivery location, courier partner, and external factors such as weather conditions, logistics delays, or force majeure events.
Delivery timelines are estimates and not guaranteed.
CANCELLATION
Orders may be cancelled only before they are shipped.
Once an order has been shipped, cancellation is not permitted, as books are packed and dispatched immediately to ensure timely delivery. However, eligible orders may still qualify for return or replacement as per the policy below.
RETURNS
As a bookstore dealing in printed materials, we maintain a limited return policy to protect product integrity.
Returns are accepted only in cases of damage, misprint, or incorrect item delivery.
Return requests must be raised within 3 calendar days from the date of delivery (Day 1 being the delivery date).
To be eligible for a return:
-
The book must be unused, unread, and in original condition
-
The book must be returned with its original packaging
-
Books with folded pages, markings, stains, water damage, torn covers, or usage signs are not eligible
To initiate a return, please email hey@rathismediacentre.com (replace if needed) with:
-
Order ID
-
Clear images/videos of the issue
-
Description of the problem
All return requests are subject to verification.
REPLACEMENT OR REFUND
REPLACEMENT (Preferred)
If a book is found to be damaged, misprinted, or incorrectly shipped, we will provide a replacement of the same title, subject to stock availability.
Replacement books are usually shipped within 5–7 business days after the return request is approved.
If the same title is unavailable, a store credit or refund may be offered at our discretion.
REFUND
Refunds are issued only if a replacement is not possible.
-
Refunds are processed to the original payment method
-
Refunds are initiated within 5–7 business days after approval
-
Shipping charges (if any) are non-refundable, unless the error is on our end
DAMAGED OR INCORRECT BOOKS
If you receive:
-
A damaged book
-
A misprinted book
-
A wrong title
You must notify us within 48 hours of delivery with supporting images or videos. Claims raised after this period may not be accepted.
WHERE RETURNS ARE NOT APPLICABLE
Returns or refunds are not applicable in the following cases:
-
Change of mind after delivery
-
Minor printing variations (paper shade, ink density)
-
Slight cover bends due to shipping
-
Books purchased during sale or clearance
-
Discounted or promotional items
-
Orders placed using store credits or gift vouchers
-
Books marked as non-returnable on the product page
IMPORTANT NOTE
Books are delicate, printed products and cannot be resold once used. By placing an order, you acknowledge and agree to this Shipping, Cancellation & Returns Policy.
